Custom mug terms.

Your order is accepted once the artwork setup fee is paid, for new customers, or once you approve the artwork, for returning customers.

Once accepted, your order moves into production. We'll confirm the accepted quantity, glazes, and shapes with you before production starts.

Artwork setup is $150 per new logo or design. It covers the digital artwork and the die and mold work for it.

Reorders of an existing logo or design are not charged the artwork setup fee again.

Each mug is handmade and fired, and some are lost to defects. To make sure you receive your full order, we typically produce a small number of extra mugs. We may ship up to 10% more or fewer mugs than ordered.

You are invoiced for the quantity shipped. For example, on an order of 24 mugs, you may receive up to 26, and you're invoiced for the number shipped.

Glaze colors may vary slightly between batches and firings, as they do with any handmade glaze.

Custom orders can't be cancelled once production starts.

The artwork setup fee is non-refundable once artwork work has begun.

New customers pay the artwork setup fee online when the artwork is started. The card is saved for the rest of the order.

The order balance is due when production starts. Shipping is charged when the order ships.

Returning customers without a saved card receive a secure Stripe payment link for each balance. Payments are made on Stripe's hosted page, and card details are never stored on our site.

Shipping and any applicable taxes are added to the mug price.

Delivery times are estimates. Title and risk of loss pass to you when we hand your order to the carrier.

Damaged mugs are handled under Damaged mugs below.

If any mugs arrive broken, contact us within 7 days of delivery with photos of the damaged mugs and their packaging.

We refund each damaged mug at your per-mug price once the damage is confirmed.

These mug terms apply to custom logo mug orders in addition to our site Terms of Service. If the two conflict for a custom mug order, these mug terms apply.